Get A Fighting Chance: New Strategies to Save Jobs and Reduce PDF

By Sally Klingel, Ann M. Martin

ISBN-10: 087546145X

ISBN-13: 9780875461458

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Extra resources for A Fighting Chance: New Strategies to Save Jobs and Reduce Costs

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This time, management had found a Mexican vendor that was 43 percent cheaper than Xerox. The contractual agreement calling for the formation of a CST in such a situation was activated, and the work force was told that a study team was necessary. The work force was not told the enormity of the task, however. When volunteers for a second study team were solicited, the response of the work force was twofold. People felt alternately that management was using the threat of outsourcing and the CST process just to lower costs, or that the decision to outsource had already been made and that Xerox and the ACTWU 25 management was activating the CST only as a formality, because of the contractual agreement.

Results The short-term positive results of the work of Hog's Helpers were evident almost immediately. The potential savings were presented to management in mid-October 1986. On October 30, management called a meeting in the distribution center cafeteria and, with no prior hint, announced its decision to keep the distribution center in-house. This meeting was both an unexpected and extraordinary emotional experience for the members of the team. Finally, hourly employees had been heard. Whereas implementation of CST recommendations is sometimes a problem, in this case management's decision to keep the distribution center in-house carried with it the authority to implement the team's proposals immediately.

Once formed, the cost study team agreed on a process that was, in effect, a screening system for ideas: all employees in the center were asked for suggestions; at the same time, representatives solicited ideas from workers in their own areas. Although the team members had no specific training for their task, all but two of the members had participated in the forty-hour QWL training that included problem solving and exercises in working in teams. When management agreed to the formation of Hog's Helpers as an union-only team, it made a commitment to provide management resources.

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A Fighting Chance: New Strategies to Save Jobs and Reduce Costs by Sally Klingel, Ann M. Martin


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